REFUNDS & RETURNS POLICY

PaardenKloof Estate is situated in the heart of the Cape Floral Kingdom and represents the epitome of what can be achieved on these beautiful northern slopes of the Babilonstoring Mountain Range.

1. Refunds and Returns Eligibility:

• We accept returns and offer refunds on wines purchased directly from the Paardenkloof Wine Shop within 14 days of purchase.
• To be eligible for a return, the wine must be unopened, in its original packaging, and in the same condition as received.
• Proof of purchase, such as a receipt or order confirmation, is required for all returns.

2. Non-Refundable Items:

• Opened or partially consumed bottles of wine.
• Items purchased on sale or marked as “final sale.”
• Gift cards and promotional items.

3. Return Process:

• Please contact us at [Paardenkloof contact details] to initiate a return.
• Pack the wine securely to prevent breakage during transport.
• Returns can be made in-store or shipped back to us at the customer’s expense.

4. Refund Process:

• Once we receive and inspect the returned wine, we will notify you of the status of your refund.
• Approved refunds will be processed to the original payment method within 7–10 business days.

5. Damaged or Defective Items:

• If your wine is damaged or defective upon arrival, please contact us within 48 hours of delivery with photos of the damage.
• We will arrange for a replacement or full refund, including shipping costs.

6. Exchanges:

• Exchanges are accepted for items of equal value if the wine is returned in its original, unopened condition.

7. Cancellation of Orders:

• Orders can be canceled before they are shipped. Contact us immediately if you wish to cancel your order.

8. Contact Us:

For any questions or to initiate a return, please reach out to our customer service team at:

• Email: [insert email]
• Phone: [insert phone number]